Five per cent of a 180 appointment week is £345 of takings gone, or £17,940 a year of chair nobody paid for

No-Show and Deposit Calculator

The product was never used, but the slot, the stylist and the chair were all paid for. Put your appointment volume, average value and no-show rate in, and see what the gaps cost, what a deposit recovers once VAT comes out, and what a lower no-show rate is worth.

Free tool

No-Show and Deposit Calculator

Empty chairs priced honestly, and what a deposit policy actually recovers once the VAT on kept deposits is done right.

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Kept deposits keep their VAT: £15 kept banks £12.50.

What the empty chair really costs

The demo diary: 180 appointments at £46 with 5 per cent not arriving is £345 of ex-VAT takings a week, £17,940 a year, walking past the window. The product was never used, but the chair, the stylist and the slot were all paid for.

A kept deposit is still consideration, so it keeps its VAT: £15 kept banks £12.50. Deposits recover a slice; their real work is deterrence, because the no-show rate falls the day card details are taken.

Late-cancellation windows, reminder messages and deposits on long treatments first: colour and balayage slots cost the most to lose, which the Treatment Price and Margin Calculator prices per hour.

Take the workbook

The year of empty chairs and the deposit recovery in Excel.

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